Terms and Conditions

1.1 We are Plenza Limited. Our company information is at the end of this document.

2.1 These terms and conditions cover your use of our Service. Please read them carefully and contact us if anything is unclear. The summaries in capitals are for guidance only and do not replace the terms themselves. Please save a copy for future reference.

2.2 Where you communicate with us or use our Service on behalf of an organisation, you promise that you have authority to do so.

• “Consumer” - an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
• “Content” - all information of whatever kind, such as scripts, notes, images, photos, audio, video and recordings, that is displayed, stored, generated or sent on or in connection with our Service, including outputs based on your use of our Service or generated for your benefit.
• “Mobile App” – the Plenza mobile application and any related services supplied by us.
• “Service” – the service we offer through our website, our Mobile App, our Web App and any related services.
• “Store” – the app distributor from which you download our Mobile App (e.g., Apple App Store, Google Play Store).
• “Store Terms” – any applicable terms, rules or policies of the relevant Store.
• “Web App” - the Plenza web application and any related services supplied by us.
• “User” - anyone using our Service (whether or not registered with us).

4.1 We do not guarantee that use of our Service will result in any audition, engagement, employment, role or other particular outcome.

5.1 By registering on our Web App, you offer to enter a legal contract with us to use our Service. We accept your offer and there is a binding legal contract when we send you a confirmation email.

5.2 By downloading our Mobile App and accepting these terms in the Mobile App, you enter into a legal contract with us for use of our Mobile App/Service. These terms and conditions are an “end user licence agreement” between you and us. We, and not the Store, are responsible for the Mobile App and its content, subject to the Store Terms. You agree that the Store has no obligation to supply any maintenance or support services in relation to the Mobile App.

5.3 We may refuse any registration where we have a lawful reason to do so.

5.4 If you use any part of our Service that does not require registration, these terms still apply to you so far as relevant.

6.1 If you are a Consumer, you generally have a legal right to cancel your contract with us within 14 days of entering it as explained in the Annex at the end of this document. Any such rights are in addition to the cancellation or refund rights provided by the relevant Store or by us.

6.2 If you expressly ask us to start providing chargeable services during that period and cancel before the service has been fully provided, you must pay us an appropriate amount for the service supplied up to cancellation. You lose the cancellation right once the service has been fully performed if you acknowledged that this would happen.

6.3 You lose the right to cancel where the supply of digital content (including AI-generated audio, transcriptions or other digital outputs) began before the end of the cancellation period with your specific agreement, and you agreed that your right to cancel would be lost in such case.

6.4 Nothing in these terms restricts any statutory right to a refund, price reduction or other remedy.

6.5 Separately from your legal rights, if our Service states that we offer a full refund for a specified period after your first subscription payment, we will honour that promise on the terms stated on our Service. This is a voluntary right and is additional to your statutory rights.

7.1 We give you a limited, personal and non-transferable right to use our Service on any applicable device owned or controlled by you subject to these terms.

7.2 If you use our Mobile App, you agree to comply with the applicable Store Terms. If our usage rules conflict with the Store Terms, the latter take priority. If you download the Mobile App from Apple, you can only use it on Apple-branded devices that you own or control except in the case of other accounts associated with you via family sharing or volume purchasing. We are not responsible for the Store’s operation of its store, billing systems, refund policies or other dealings in relation to our Service. You can find the Store Terms here: https://www.apple.com/uk/legal/internet-services/itunes/uk/terms.html and https://play.google.com/intl/en_uk/about/play-terms/index.html

7.3 You must comply with any applicable third party terms when using our Service.

7.4 You must not use, or attempt to register on, our Service if you are under 18 or if using or accessing any relevant part of our Service is unlawful in the country from which you access it.

8.1 We will provide our Service with reasonable skill and care.

9.1 We may update these terms from time to time, for example to reflect changes in our Service, the law, or our business operations. We will give you reasonable notice of any important changes and tell you when they take effect.

9.2 If you have a subscription and do not agree to an important change that is not intended to reflect a change in law, regulation, safety requirement or Store requirement, you can end your subscription before the change takes effect. Any refund due will be dealt with in accordance with applicable law and the Store Terms.

10.1 We may change the Service, including adding, removing, replacing or modifying features or Content, provided that we do not materially reduce the overall quality of any paid Service without a good reason.

11.1 You agree not to do any of the following in connection with our Service:

• break the law or infringe anyone else’s rights;
• upload, send, store, display or link to unlawful, infringing or otherwise inappropriate Content;
• victimise or harass other people;
• use offensive, obscene, abusive, discriminatory or other inappropriate language or images;
• deceive or mislead anyone;
• send, store, display or link to any Content that includes someone else’s personal information unless that person is 18 years or over and you have obtained their written consent or you are otherwise legally allowed to do so;
• impersonate anyone;
• use our Service to help you compete with us or to infringe our rights;
• disrupt our Service, e.g., spam, viruses or phishing;
• interfere with or damage our Service or gain unauthorised access to any part of our system, data, passwords or otherwise;
• deliberately exploit any bugs;
• get around any security features including those designed to stop copying of Content; or
• attempt, encourage or assist any of the above.

11.2 You must comply with our reasonable rules and requirements relating to our Service and provide reasonable cooperation where we ask for it.

11.3 You agree to ensure that any contact or other information that you input into our Service or otherwise supply to us is accurate and not misleading and you will tell us immediately if there are any important changes.

12.1 You are responsible for your Content and must have all rights, licences, permissions and consents needed to create, upload, store, process and share it through our Service.

12.2 You must have all rights, licences and consents needed for us to use your Content as contemplated by our Service and these terms. In particular, you must not upload or use any script, audition side, image, recording or other material in a way that infringes anyone else’s rights.

12.3 Subject to applicable law, we may reject, restrict, suspend, edit or remove Content if it breaches these terms or our rules, we reasonably consider this necessary to protect Users, us or anyone else, it creates a legal, regulatory, safety, fraud or security risk, or we are required or permitted to do so by law or by a competent authority.

12.4 Where legally permitted, we may disclose Content or information about related behaviour to the police, regulators, other appropriate authorities, service providers or a complainant where reasonably necessary to investigate or deal with suspected unlawful or harmful activity or to protect legal rights or safety.

12.5 We are not responsible for misuse of your Content by other Users or third parties. You should take appropriate care when deciding what Content to make available.

12.6 You are responsible for keeping your own copies of Content you wish to retain. Our Service is a rehearsal tool, not a storage or archive service. In particular, uploaded recordings are not backed up. You should promptly download and keep your own copy of any recording that you wish to retain. We are not responsible for loss that could reasonably have been avoided by you keeping a copy (but this doesn’t affect our duties under data protection laws).

12.7 Uninstalling the Mobile App may result in deletion of all Content stored locally on your device.

12.8 If our Service allows you to create a private link to one of your recordings, you are responsible for deciding who receives the link.

12.9 Anyone holding the link may be able to view the recording without an account until the link expires or you revoke it. We cannot control what a recipient does after viewing the recording, including whether they separately record, copy or disclose it.

12.10 You must not share a recording unless you have the right to share everything contained in it.

13.1 Our Service may contain links to websites, advertising or services provided by other people. We do not control or endorse them and are not responsible for them.

14.1 Unless our Service specifically says otherwise, your account is personal to you and must not be transferred or shared with anyone else.

14.2 You agree to take reasonable care to keep your login information confidential and to tell us immediately of any apparent breach of security such as loss or misuse of a password. You are responsible for unauthorised people who use your account or identity.

15.1 Some parts of our Service are free and others are chargeable. Payment is in advance on subscription. The applicable price, subscription period, features and payment method are shown on our Service. Consumer prices include any applicable VAT or other sales tax unless we say otherwise.

15.2 Your subscription will start automatically after any free trial period and it will continue to auto-renew for the subscription period you signed up to unless you cancel the trial/subscription as explained on our Service. We will send you reminder notices as required by law. Free trials are limited to one per customer.

15.3 If you cancel a subscription, cancellation normally takes effect at the end of the current paid period unless the Store Terms or applicable law provides otherwise, or you request immediate cancellation. Cancellation does not entitle you to a refund unless consumer cooling-off rights or another legal or voluntary refund right applies.

15.4 You authorise us and our payment provider to place a hold on, or charge, your payment method for the relevant amounts or otherwise take payment whenever payments are due in accordance with this agreement. It is your responsibility to update your payment card details as necessary.

15.5 If we have mispriced any part of our Service, we are not obliged to supply our Service at that price provided we notify you. If we do notify you, then you can decide if you want to continue with our Service at the correct price.

15.6 We may change subscription prices. We will give you notice by email at least one month before any price change takes effect. If you do not agree with the new price, you should cancel as explained on our Service. Otherwise, the next renewal of your subscription will be at the new price. This does not apply where we have expressly promised that a promotional price is locked while your subscription remains continuously active.

15.7 If your subscription is a founder or other promotional plan which states that its price is locked while the subscription remains active, that price will continue while your subscription remains continuously active. If the subscription ends and you later resubscribe, the then-current price will apply unless we say otherwise.

15.8 We may give selected testers or other Users free or discounted access on special terms. Unless we expressly agree otherwise, these terms still apply to that access.

15.9 You must contact us immediately with full details if you dispute any payment.

15.10 You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our Service.

16.1 We may provide support through the contact methods shown on our Service. Unless we say otherwise, we do not guarantee any particular response time or outcome.

16.2 We are not obliged to provide support while you are in material breach of these terms.

17.1 You can end this contract at any time by deleting your account as explained on our Service or in these terms. Cancelling your trial or subscription does not of itself end this contract: your subscription will end as explained above (“Paying us”), but your account may remain open with the limited access described on our Service. Ending the contract does not entitle you to a refund unless consumer cooling-off rights or another legal or voluntary refund right applies.

17.2 We may suspend, restrict or end your access to all or part of the Service if you breach these terms, fail to make a payment, create a legal, regulatory, fraud, security or safety risk, we are required to do so by law or a competent authority, the Store requires it, or we discontinue the Service.

17.3 If you are a free User, we are entitled at any time to end this contract for any reason.

17.4 Cancelling a subscription is different from deleting your account. Cancelling your subscription normally leaves your access in place until the end of the current paid period.

17.5 If you ask to delete your account while a paid subscription or trial is still running, we will normally schedule deletion for the end of that period unless you clearly choose immediate deletion after being warned that this will end your access straight away.

17.6 If this contract ends:

• subject to the above, you must stop using our Service;
• we may retain or delete Content and account information subject to our legal obligations and Privacy Policy; and
• existing rights, and terms intended to continue, will still apply.

18.1 Our Service uses AI, which can make mistakes. AI-generated or automated Content, including transcriptions, script analysis, generated voices and suggestions, is provided as an aid only. You are responsible for carefully checking its accuracy and suitability before using or relying on it.

19.1 We do not guarantee that our Service will always be uninterrupted or error-free.

19.2 We may suspend the Service for maintenance, repairs, improvements or other technical reasons. We will try to give reasonable notice of planned maintenance and restore the Service as soon as reasonably practicable.

20.1 We do not guarantee that the Mobile App is or will be compatible with any particular kind of mobile device or associated operating system (OS). You should check compatibility before you subscribe. Device or operating-system updates may cause the Mobile App to stop working. We may issue Mobile App updates through the Store; if so, you may not be able to use the Mobile App properly or at all until you install the update.

21.1 Nothing in these terms in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce these terms.

21.2 If you are a Consumer, subject to the first clause above (“Nothing in these terms…”):

• we are not responsible for loss or damage that:

was not caused by our breach of these terms or legal duty;

was not reasonably foreseeable;

was caused by your own act or omission; or

relates to your business activities; and

• you are responsible for reasonably foreseeable loss or damage we suffer as a result of your breach of these terms or misuse of our Service.

21.3 If you are not a Consumer, subject to the first clause above (“Nothing in these terms…”):

• To the fullest extent allowed by law, you and we exclude all terms, conditions, warranties and representations howsoever arising, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
• We will not be liable under or in connection with this agreement, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise (including under any indemnity), for any:

loss of profit; loss of data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings; or harm to reputation or loss of goodwill; or

indirect, consequential or special losses.

• Our total liability for all other losses arising under or in connection with this agreement whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise (including under any indemnity), for any act or omission or series of connected acts or omissions will not exceed the total fees paid or payable by you to us in connection with our Service in the 12 months before the first act or omission complained of.
• You will indemnify us against all claims and liabilities arising out of or in connection with your use of the Service and/or breach of this agreement (except insofar as we are at fault).
• This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. Neither of us has relied on any pre-contractual statements.

IP in your Content (e.g., scripts, notes and recordings)

22.1 You remain the owner of the IP in your Content. You allow us to use it insofar as reasonably necessary to provide the Service to you.

IP in our Content

22.2 We and/or our licensors own the IP in our Service and its Content (including Content generated by our Service), but excluding Content supplied by Users.

Use of Content

22.3 You may use our Service and its Content only for your personal or internal professional use in connection with our Service. Unless our Service specifically allows it or we give you permission, you must not copy, record, reproduce, publish, sell, alter, distribute or commercially exploit any Content.

22.4 You must not scrape, harvest or otherwise systematically collect Content or data from our Service without our prior written consent.

22.5 As regards our Mobile App, you must not reverse-engineer or decompile any of our software in any way (except to the extent allowed by applicable law). You must not alter, create or use a modified or derivative version of our software, distribute or sublicense it, or attempt to derive our source code, algorithms or underlying methods.

23.1 Our Privacy and Cookies Policy explains how we use your personal information.

24.1 We are not responsible for delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

25.1 We may transfer our rights or obligations under these terms provided this does not materially reduce your rights. You may not transfer your rights or obligations without our prior written consent.

26.1 These terms are covered by the law of England and Wales. If you are a Consumer, you also benefit from any mandatory protections in any other country where you live.

26.2 Any disputes will be heard in the courts of England and Wales but, if you are a Consumer living in Scotland or Northern Ireland, you can also sue in your country.

26.3 If you are not a Consumer, this contract is governed by the law, and subject to the exclusive jurisdiction of the courts, of England and Wales.

27.1 We may send notices to the most recent email address you have given us or through our Service. You may send notices to our contact email address.

27.2 Headings are for convenience only. If any part of these terms is invalid or unenforceable, the rest will continue to apply.

27.3 If either of us does not enforce a right immediately, that does not prevent it being enforced later.

27.4 No person who is not a party to these terms may enforce them unless these terms expressly say otherwise.

27.5 Except where these terms expressly provide otherwise, nothing in them creates any partnership, employment, agency or similar relationship between us and any User.

28.1 We, not Apple, are responsible for addressing your claims or the claims of any third party relating to the Mobile App or your possession and/or use of it, including product liability claims, claims that the Mobile App fails to conform to legal or regulatory requirements, and claims arising under consumer protection or privacy legislation.

28.2 If any third party claims that the Mobile App or your possession and use of it infringes their intellectual property rights, we, not Apple, will be responsible for the investigation, defence, settlement and discharge of that claim.

28.3 You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country and that you are not listed on any U.S. Government list of prohibited or restricted parties.

28.4 You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of this agreement and Apple has the right to enforce it against you as a third-party beneficiary.

28.5 To the extent any refund is due in accordance with Apple’s terms, Apple’s responsibility is limited to refunding the purchase price paid through the Apple Mobile App Store. Apple has no other warranty or service obligations in respect of our Service.

29.1 If you have any complaints, please contact us via the contact details shown below.

30.1 Company name: Plenza Limited

30.2 Trading name: “Plenza”

30.3 Country of incorporation: England and Wales

30.4 Registered number: 17483781

30.5 Registered office and contact address: 6th Floor, Amp House, Dingwall Road, Croydon, CR0 2LX, UK

30.6 Contact email address: support@plenza.io

30.7 Other contact information: See our website/contact page

The following applies ONLY if you are a Consumer and have the legal right to cancel this contract (as explained above).

Right to cancel

1. You have the right to cancel the contract within 14 days without giving any reason, unless that right has been lost in accordance with the rules applying to digital content.

2. The cancellation period will end after 14 days from the day when you enter the contract with us (as explained above – “How you enter a legal contract with us”).

3. To exercise the right to cancel, you must tell us at the contact address/email above of your decision to cancel the contract by using the cancellation methods explained on our Service or sending us a clear statement (e.g., by email or post). You may use the model cancellation form below, but you don’t have to.

4. To meet the cancellation deadline, you must send your communication telling us you want to cancel before the cancellation period ends.

Effects of cancellation

5. If you validly cancel, any refund due will be made without undue delay and no later than 14 days after receipt of your notice to cancel the contract.

6. The refund will be made using the same means of payment you used for the initial transaction, unless you expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

7. If you asked us to start performing the services during the cancellation period, you must pay us an appropriate proportion of the payment to cover services performed until the point when you tell us you want to cancel the contract.

Model Cancellation Form

Complete and return this form only if you wish to cancel the contract:

— To: Plenza Limited (contact details above):

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following digital content/service [*],

— Ordered on [*]/received on [*],

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

[*] Delete as appropriate