Terms of Service

By creating a Plenza account or using any part of the Plenza service ("Service"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction. By creating an account you confirm that you meet this requirement. Plenza is not directed at minors and we do not knowingly accept accounts from anyone under 18. If we learn that an account belongs to a user under 18, we will close it and delete associated data.

Plenza is an AI scene partner that helps actors rehearse self-tape auditions. Features include AI-generated reader voices, pacing controls, and exportable audition tracks. We may add, change, or remove features at any time. The Service is provided on an availability basis and we do not guarantee uninterrupted access.

You are responsible for everything that happens under your account, including keeping your credentials secure. One account per person; you may not share or transfer your account. Notify us immediately at security@plenza.io if you suspect unauthorized access.

You own everything you upload. Scripts, scene lines, audio, video, and any derived recordings remain your intellectual property. You grant Plenza a limited, worldwide, royalty-free license to store, process, transmit, and transform that content solely to deliver the Service to you. This license ends when you delete the content or your account.

We do not use your content to train AI models, sell it, or share it with third parties for marketing or advertising.

You agree not to use the Service to:

• upload content you do not have the rights to use;
• generate audio or video that impersonates a real, identifiable person without their consent;
• produce content that is unlawful, defamatory, harassing, sexually explicit involving minors, or that incites violence;
• attempt to reverse-engineer, scrape at scale, or disrupt the Service;
• resell or sublicense the Service without a written agreement with Plenza.

We may suspend or terminate accounts that violate these rules and report illegal content to the relevant authorities.

Paid plans are billed through Stripe. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. The 14-day free trial requires no payment method up front; we'll prompt you to add one before the first charge. Founder-tier pricing, when offered, is locked for the life of your continuous subscription as described on the pricing page.

You may cancel anytime from your account. If you are an EU/UK consumer, you have a 14-day right of withdrawal under distance-selling rules from your first purchase — email support@plenza.io within 14 days for a full refund of that first charge. Outside the EU/UK, refunds are discretionary and handled case-by-case.

You may delete your account at any time from your account settings or via the "Delete my data" button on the Privacy page. We may suspend or terminate your account for material breach of these Terms, non-payment, or to comply with the law. You will have a 30-day window to export your data before final deletion in most cases.

Plenza's AI reads are tools, not substitutes for professional coaching or casting feedback. Output quality varies with input quality. Plenza is not responsible for casting outcomes, audition results, or career decisions based on use of the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLENZA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID TO PLENZA IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (E.G. CONSUMER RIGHTS, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT).

You will indemnify and hold Plenza harmless from any third-party claim arising from (a) content you upload or generate using the Service in breach of Section 5 or 6, or (b) your violation of these Terms or any applicable law. We will promptly notify you of any such claim and let you control its defense, provided you do not settle in a way that imposes obligations on us without our consent.

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. Any dispute will be resolved by binding arbitration in Los Angeles County, California, administered by JAMS under its Streamlined Arbitration Rules, except that either party may seek injunctive relief in court for intellectual-property or confidentiality matters.

EU, UK, and other consumer-protected users retain any non-waivable rights to bring proceedings in their local courts and to rely on mandatory local consumer law. Nothing here removes those rights.

If we make material changes, we'll notify you by email or via an in-app alert at least 30 days before they take effect. Continued use of Plenza after the effective date constitutes acceptance of the updated Terms. You can always find the current version at plenza.io/terms.

Legal notices and questions about these Terms: legal@plenza.io. Privacy questions: privacy@plenza.io. Support: support@plenza.io.