Cancellation and refunds

6.1 If you are a Consumer, you generally have a legal right to cancel your contract with us within 14 days of entering it as explained in the Annex at the end of this document. Any such rights are in addition to the cancellation or refund rights provided by the relevant Store or by us.

6.2 If you expressly ask us to start providing chargeable services during that period and cancel before the service has been fully provided, you must pay us an appropriate amount for the service supplied up to cancellation. You lose the cancellation right once the service has been fully performed if you acknowledged that this would happen.

6.3 You lose the right to cancel where the supply of digital content (including AI-generated audio, transcriptions or other digital outputs) began before the end of the cancellation period with your specific agreement, and you agreed that your right to cancel would be lost in such case.

6.4 Nothing in these terms restricts any statutory right to a refund, price reduction or other remedy.

6.5 Separately from your legal rights, if our Service states that we offer a full refund for a specified period after your first subscription payment, we will honour that promise on the terms stated on our Service. This is a voluntary right and is additional to your statutory rights.

15.1 Some parts of our Service are free and others are chargeable. Payment is in advance on subscription. The applicable price, subscription period, features and payment method are shown on our Service. Consumer prices include any applicable VAT or other sales tax unless we say otherwise.

15.2 Your subscription will start automatically after any free trial period and it will continue to auto-renew for the subscription period you signed up to unless you cancel the trial/subscription as explained on our Service. We will send you reminder notices as required by law. Free trials are limited to one per customer.

15.3 If you cancel a subscription, cancellation normally takes effect at the end of the current paid period unless the Store Terms or applicable law provides otherwise, or you request immediate cancellation. Cancellation does not entitle you to a refund unless consumer cooling-off rights or another legal or voluntary refund right applies.

15.4 You authorise us and our payment provider to place a hold on, or charge, your payment method for the relevant amounts or otherwise take payment whenever payments are due in accordance with this agreement. It is your responsibility to update your payment card details as necessary.

15.5 If we have mispriced any part of our Service, we are not obliged to supply our Service at that price provided we notify you. If we do notify you, then you can decide if you want to continue with our Service at the correct price.

15.6 We may change subscription prices. We will give you notice by email at least one month before any price change takes effect. If you do not agree with the new price, you should cancel as explained on our Service. Otherwise, the next renewal of your subscription will be at the new price. This does not apply where we have expressly promised that a promotional price is locked while your subscription remains continuously active.

15.7 If your subscription is a founder or other promotional plan which states that its price is locked while the subscription remains active, that price will continue while your subscription remains continuously active. If the subscription ends and you later resubscribe, the then-current price will apply unless we say otherwise.

15.8 We may give selected testers or other Users free or discounted access on special terms. Unless we expressly agree otherwise, these terms still apply to that access.

15.9 You must contact us immediately with full details if you dispute any payment.

15.10 You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our Service.

17.1 You can end this contract at any time by deleting your account as explained on our Service or in these terms. Cancelling your trial or subscription does not of itself end this contract: your subscription will end as explained above (“Paying us”), but your account may remain open with the limited access described on our Service. Ending the contract does not entitle you to a refund unless consumer cooling-off rights or another legal or voluntary refund right applies.

17.2 We may suspend, restrict or end your access to all or part of the Service if you breach these terms, fail to make a payment, create a legal, regulatory, fraud, security or safety risk, we are required to do so by law or a competent authority, the Store requires it, or we discontinue the Service.

17.3 If you are a free User, we are entitled at any time to end this contract for any reason.

17.4 Cancelling a subscription is different from deleting your account. Cancelling your subscription normally leaves your access in place until the end of the current paid period.

17.5 If you ask to delete your account while a paid subscription or trial is still running, we will normally schedule deletion for the end of that period unless you clearly choose immediate deletion after being warned that this will end your access straight away.

17.6 If this contract ends:

• subject to the above, you must stop using our Service;
• we may retain or delete Content and account information subject to our legal obligations and Privacy Policy; and
• existing rights, and terms intended to continue, will still apply.

The following applies ONLY if you are a Consumer and have the legal right to cancel this contract (as explained above).

Right to cancel

1. You have the right to cancel the contract within 14 days without giving any reason, unless that right has been lost in accordance with the rules applying to digital content.

2. The cancellation period will end after 14 days from the day when you enter the contract with us (as explained above – “How you enter a legal contract with us”).

3. To exercise the right to cancel, you must tell us at the contact address/email above of your decision to cancel the contract by using the cancellation methods explained on our Service or sending us a clear statement (e.g., by email or post). You may use the model cancellation form below, but you don’t have to.

4. To meet the cancellation deadline, you must send your communication telling us you want to cancel before the cancellation period ends.

Effects of cancellation

5. If you validly cancel, any refund due will be made without undue delay and no later than 14 days after receipt of your notice to cancel the contract.

6. The refund will be made using the same means of payment you used for the initial transaction, unless you expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

7. If you asked us to start performing the services during the cancellation period, you must pay us an appropriate proportion of the payment to cover services performed until the point when you tell us you want to cancel the contract.

Model Cancellation Form

Complete and return this form only if you wish to cancel the contract:

— To: Plenza Limited (contact details above):

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following digital content/service [*],

— Ordered on [*]/received on [*],

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

[*] Delete as appropriate